We are looking for a part-time Technical Writer to work with the Marketing/PR team to design and write content for datasheets, white papers, webinars, case studies, product videos, website content and related marketing projects. The writer should have an understanding of the IT industry to adequately ensure communication clarity, accuracy and completeness. You should possess and maintain a keen understanding of general hosting, customer needs and knowledge levels along with company goals, all of which influence and steer the content of all produced materials.
Peak Hosting is a dynamic, growing hosting company. While some companies seize on the latest buzzwords, Peak focuses on what matters: uptime, performance, and old-school customer service. We seek cartographers not cowboys to help chart our success.
Responsibilities include, but are not limited to -
- Updating existing documentation with new product features
- Describing features and products for end users
- Editing and/or writing datasheets, fact sheets, product collateral, marketing collateral
- Creating and editing graphics and text for functional specifications and marketing communications
- Creating and maintaining style and writing guidelines for varied enterprises
- Reviewing work generated by other teams for compliance to guidelines and providing edits as requested
- Influence the design of the products you document
- Contribute to doc and product usability testing with customers and partners
- Participate actively in product and doc planning discussions
- Contribute to continuous improvement of doc standards, tools, and processes
Competancies
To perform the job successfully, an individual should demonstrate the following competencies:
- Superior written, verbal, interpersonal communication skills
- Problem solving – works well in group problem solving situations
- Project Management – communicates changes and progress; completes projects on time
- Technical Skills – strives to continuously build knowledge and skills and shares expertise with others
- Team Work – contributes to building a positive team spirit
- Written Communication – writes clearly and informatively
- Adaptability – changes approach or method to best fit the situation and is able to deal with frequent change, delays, or unexpected events
- Innovation – displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work, ability to handle multiple projects and meet deadlines
- Desire to improve and proactively fill gaps in existing documentation suite
Desired Skills & Experience
REQUIREMENTS:
- Minimum of 3-10 years’ experience in business/professional/proposal writing and coordination.
- 3 or more years of experience writing technical customer documentation for IT professional audiences
- Business writing skills, concentration in writing through education is preferred
- Flexibility to adapt to changing priorities and direction in a very dynamic work environment. Proven ability to meet strict deadlines 100% of the time, without fail. Excellent organization/time management skills.
- Ability to interface and work with all levels of personnel (and occasionally teaming partners and/or subcontractors) in a team environment.
- Aility to work effectively with diverse and strong personalities.
- Excellent use of the English language, strong writing skills, and an ability to solve problems quickly in a fast-paced, deadline-driven environment are required.
CONTACT
Please send your resume to jobs-TW1@peakhosting.com and put Technical Writer in the subject line. Attach your resume and in a cover letter please highlight any experience in the field of managed/dedicated hosting, cloud and/or website architecture.
