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Peak Hosting provides three levels of monitoring:
- Hardware
- Operating System
- Application availability
Hardware monitoring alarms are sent to Peak Hosting support staff, who will schedule maintenance windows with customers.
Operating System and Application Availability monitoring alarms are sent to the customers, who can escalate to Peak Hosting support for assistance or troubleshooting events. Customers have full root/administrator access to their systems and are free to reboot servers, restart applications, or bring services in and out of rotation. These events most often occur without proactive notification of Peak Hosting support staff, so Peak Hosting is unable to discern between downtime events and customer service or system work.
Peak Hosting does not receive these alarms directly because they principally occur during these customer maintenance windows and create unnecessary and potentially customer-impacting situations. For example, customers do not want Peak Hosting restarting daemons our monitoring reports as being down, which the customer has deliberately taken offline. Customers often reboot systems of their own accord, or remove services from production to test new code or tune performance. Peak Hosting should not bring those services back into service without being directed to do so by the customer.
Peak Hosting’s support will respond to customer requests to restart daemons, troubleshooting OS issues, or diagnose system problems, but only at the specific request of customers. The Peak Hosting monitoring services are a way for our customers to gain insight into their applications only, and not the arbiter of Peak Hosting modifying a customer’s production environment without their explicit consent.
- Peak Hosting monitors all hardware for uptime, health, fan speed, temperature, etc. These alarms are sent directly to Peak Hosting staff to be corrected during customer approved maintenance windows.
- Peak Hosting monitors the operating system for all standard metrics to warn of failures or excessive load, including, but not limited to: CPU utilization, load, memory utilization, SWAP, disk space, NTP synchronization, etc.
- Peak Hosting will monitor for availability for all public applications. Monitoring includes TCP port checks or regular expression pattern matching for health check queries ( i.e http, https, etc ).
- Peak Hosting offers OS/System level graphing tools for resource trending.
