You’re an Expert in a Lot of Things…
Running a technical operations department doesn’t have to be one of them. Chances are you don’t want it to be. Your team must be free to focus on your business.
That’s where Peak Hosting comes in.
Our technical Operations-as-a-Service solution takes care of the 17 facets of running a technical operations department, from network design and architecture to infrastructure maintenance and support, and everything in between. We design, build and maintain your environment, giving you a fully-outsourced technical operations solution. Our customer support staff is your engineering staff, and they average about 15 years of experience. In short, we put the “fully managed” into the phrase “managed hosting.”
This section can help you get a deeper understanding of what Operations-as-a-Service means and how Peak Hosting can manage Everything but your code.®
Peak Hosting’s Unique Differentiators
Peak Hosting’s technical operation service takes on the entire burden of planning, managing, and upgrading your operations solution, empowering companies to focus on their core competencies while leaving everything about your business-critical infrastructure to our experts. And because we have done it so often and so well, Peak Hosting’s soup-to-nuts solutions can be implemented within days instead of weeks or months. With Peak Hosting, you can rest assured that your solution will be in the hands of the best engineers, architects, and support staff on the Internet. Your company can finally remove the operations distractions and get back to what sets you apart: your intellectual property, your customers, your sales, your marketing.
We’re not just another vendor
Peak Hosting’s staff is committed to answer one fundamental question: “What’s the most we can do?” Our philosophy explains why Peak Hosting’s products, support levels, and service offerings go above and beyond any other. Because we deliver so much more, your applications run faster, more securely, and more reliably – all while costs go down. The industry giant’s focus on shareholder return which fundamentally alters their attitude toward the two most expensive elements of the Managed Services: staffing and redundancy. Because they focus on their bottom-line, rather than the customer experience and highest possible uptime, they’re motivated to offer minimal support, engineering, and architecture redundancy, even when it negatively affects each customer’s business.
Staff average about 15 years’ experience
Peak Hosting’s staff innately understands your company’s success is contingent on our error-free execution. Peak Hosting’s customer support staff is your engineering staff, and they average about 15 years of experience. Our industry veterans know the solution to your problem before the questions are even asked. Who would you prefer to host your company’s mission critical infrastructure – a novice or a seasoned pro?
Peak Hosting’s AlwaysUp Architecture® ensures continuous operations. Every moving part of your solution – server, PDU, switch, router, fan, hard drive, SAN, controller, power supply, cable, and any other moving part is redundant. Component failure will never escalate to service failure. Unfortunately, commodity managed hosting vendors have learned they can increase short-term profitability by skimping on redundancy. They simply don’t consider the full ramifications of system or component failure to their customer’s business. They believe if they swap “like for like” hardware within an hour, all is forgiven. However, your staff will still have to spend hours, or even days, re-deploying your code, data, and configuration to fully restore your service. At Peak Hosting, we ask the question, “Instead of replacing in an hour, what if it never failed in the first place?”
100% AlwaysUp SLA®
Peak Hosting stands alone as the only cloud or managed hosting provider to deliver a 100% SLA with zero exceptions or carve outs for scheduled or emergency maintenance windows. Only Peak Hosting is able to maintain, repair, and upgrade our environment with zero interruption to the customers’ service. Our expertise, architecture and design, combined with our commitment to doing things the right way – not the easy or expedient way – provide the certainty, knowing that your infrastructure will never be down. While the industry as a whole claims to support 100% uptime, the truth is far from it. Service providers interrupt their customer’s business when they schedule and or declare an emergency maintenance window, defined as “whenever is needed for as long as it takes”. At Peak Hosting, we believe that no company should be down because it’s more convenient or economical to take data centers offline for maintenance.
Custom Solutions, Custom Service
At Peak Hosting, we don’t believe in “off-the-shelf” or “out-of-the-box” solutions. Everything we do is custom, from design to deployment to support. Our Solution Architects listen to you to understand your company’s unique needs, then craft your architecture to meet those requirements. Once designed, your system is built to our exacting standards, which is why we’re able to offer our 100% AlwaysUp SLA® guarantee.
And, managed service doesn’t mean self-service, so our clients are never left to fend for themselves. Our subject matter experts are available 24/7/365, ready to assist you and your staff. At Peak Hosting, you’ll never be treated like a number, since our 3:1 staff-to-customer ratio squashes the 3:500 staff-to-customer ratio that exists in the industry. You won’t get lost in the crowd because, at Peak Hosting, there is no crowd.
Scalable to meet your needs
When asked about scalability, most cloud and dedicated server providers answer, “that’s easy, just buy more.” Only those who put selling their products ahead of addressing their customers’ needs would take such a self-serving and simplistic approach. Peak Hosting’s architects have scaled some of the world’s largest and most successful Internet sites in the Software-as-a-Service, social networking, video streaming, on-line advertising, health care, finance, gaming, and online dating verticals. Not matter what the situation, Peak Hosting understands how to apply the right tool, at the right time, for the right job.
Enterprise Operations-as-a-Service Solution
Peak Hosting knows only experienced architects, not APIs or software, can successfully support complex managed hosting solutions. GUIs and FAQs are woefully insufficient when your company needs meaningful expertise, design, architecture, or support. Peak Hosting understands your company requires experienced architects to deliver soup-to-nuts solutions that deliver customized architecture and design, server, storage, network, security, database, application, operating system, virtualization, monitoring, alerting, performance trending analysis, back-up, archiving, load balancing, and migration. Enterprise and SMB companies especially need more than just infrastructure and a platform. Above all, they need a trusted hosting partner able to deliver on time, under budget, and beyond expectations. Since 2001, Peak Hosting has seen all sorts of hosting, hardware, and architecture trends come and go. As one of the oldest and most mature managed hosting providers, Peak cuts through the hype to the solutions your business needs, not the latest buzzword.
Peak Hosting: Your Total Outsourced Operations Solution
All the headaches, distractions, and overhead associated with operations go away when Peak Hosting’s architects provide everything your company needs to design, support, configure, maintain, and scale your outsourced operations.
We take care of everything but your code,® allowing you to focus on core competencies and boost revenue. Try Peak Hosting today and experience the peace of mind of having the industry’s most respected and reliable custom managed hosting solution.